101 Reasons Why I hate GOOP...

7:41 PM

OK, maybe not that many.  However, enough that you should be wary of them too.  In my pursuit of new and hopefully, cheaper, routes of getting nail polish I've tried a number of companies.  Some of them have been amazing (like Lime Crime) and some of them have been not so amazing (Duri, anyone?) but none has been so awful as GOOP.  Let me preface...

This past December, GOOP and my favorite polish brand, butter LONDON, paired up to release an exclusive GOOP three pack of polish. It consisted of Hampstead Heath, Bread & Butter Pudding and Abso-bloody-lutely.  Naturally, being the fan of butter LONDON that I am, I jumped at the chance to grab this limited edition three pack.  That, ladies and gentlemen...was a mistake.  Never mind the fact that the polishes are sort of bleh (more about that below) the real issue was getting them in the first place.  I placed my order with GOOP on the 16th of November. This was a Friday and being it was after 5PM I assumed that  nothing would probably happen with the order until Monday.  As I suspected, on Monday the 20th I received a notification that my order had shipped and would arrive within 3-5 days.  Hurrah! So far so good.  With it being a holiday week (Thanksgiving was the 22nd) I thought it might be a bit delayed, but I expected to have these in time to wear for the holiday season.  Imagine my surprise when on the 30th of November, a FULL ten days later I still hadn't received my package. So I contacted the company.  They sent me an email saying I had placed it on a holiday week (not true but I'll go with it) it would be delayed and would be there no later than Tuesday the 4th. OK, fine.  A little delayed but it was sort of near the holiday so I was frustrated but still in good spirits.  Tuesday went. Wednesday went. On the 7th I contacted them again. Sometime later that day I got another email, this time from a butter LONDON representative who said GOOP had contacted them to send me a tracking number for my order. The tracking showed that my package shipped...SHIPPED the 3rd of December. Curious. Now, don't get me wrong here, I understand that perhaps my items may have been lost or mis-shipped or mishandled. Fine. So you need to ship again. I can understand that. What I can't understand is why you would tell me my order will arrive the day AFTER you know it's just re-shipped (or possibly shipped for the first time).  Why not just say what happened? GOOP finally did get back to me.  They passed almost all the blame off to butter LONDON saying that they don't actually ship these items they only rely on the word of the companies they work with to ship them. Say what? You mean to tell me that your company sends shipping notifications based on the possibility that an item may have shipped within a specified time frame? Logical? No. True? Doubtful.  I've actually placed numerous orders with butter LONDON in the past and always gotten my orders without issue.  That was all bad enough to send me into a tizzy and then when I finally did receive my order almost a full month after I placed it I was pretty disappointed in the colors. Bread & Butter Pudding is lovely but just a sheer, neutral and Abso-bloody-lutely is an exact dupe for their lacquer La Moss. Hampstead Heath is the only must have in the set. That aside the email I received from GOOP also mentioned that because of the problems I'd experienced with their company, I'd be receiving a complimentary polish pack. I'm sure you'll all share my shock that it's now been over a month and no such polish pack has arrived. At this point I don't even want it. What I DO want is to warn you to please not use the GOOP site.  It's more hassle than it's worth!

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9 comments

  1. I am glad I didn't order them now! I really wanted them but not for all that hassle! :)

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  2. Awww...that sucks. I actually really love Goop. They just started seeing things on their website last year. It sounds as if they need to get their act together if they are going to be a retailer now.

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    1. I used to really love the site and the newsletter too. But after all this I just can't enjoy it anymore. A lot of what they're selling is very expensive and there should really be a better level of service. Also, I found it ridiculous the way they kept telling me it wasn't their fault.

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  3. Thanks for letting others know, shame you had to deal with this

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  4. What an awful experience! You should write to Butter London and tell them the kind of business practises their partner uses. Thanks for the warning!

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    1. I definitely did Susana! I love butter LONDON and it makes me so sad the way the GOOP people put all the blame on them. I've had nothing but A+ experiences with bL.

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  5. Such an awful experience! Some company asked me to review their items, and they have send me an email on December 12th that my product had been shipped, well I still don't have it. Im quite annoyed, but I didnt pay anything for it so that makes up a lot. But thanks for the warning on GOOP.x

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